Refund policy

 

If you are not 100% happy with your jewelry, you are welcomed to contact us within 30-days of your delivery, to request a return. 

 

Returns

To start a return, contact us at info@dealmanyc.com. If your return is accepted, we will guide you through the return process. Send you a return shipping label, as well as instructions on how and where to send your package. Your return package must be sent back to us within 10 business days of receiving your return shipping label. Jewelry sent back to us without first requesting a return or past the time frame of your return, will not be accepted.

To be eligible for a return, your jewelry must be in the same condition that you received it, unworn, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can always contact us for any return questions at info@dealmanyc.com.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

 

When contacting us you must attach a picture that clearly shows the broken/defective items and describe the issue(s) with your item. Please let us know if you cannot send a picture and we’ll be happy to help.

Exceptions / non-returnable items

Our Superb Seamoss Gel is final sale, for food & safety purposes. 

Photography prints are final sale unless your prints were received damaged. 

Please note: We use genuine Gemstones in our jewelry, and love the organic variations in each stone.  We do not consider naturally occurring inclusions and “imperfections” to be a flaw, and they do not qualify for a replacement.